New Consumer Jewelry Return and Exchange Regulations
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New Consumer Jewelry Return and Exchange Regulations
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The regulations for the return and exchange of the new elimination method are as follows:
1. There are problems with the product to return the goods, and consumers do not need to proof. Durable goods or decoration services provided by the operator. If the consumer finds defects within six months from the date of accepting the product or service, if the dispute occurs, the operator shall bear the responsibility for the proof of the flaws;
2, the seventh day The regret of online shopping, the regulations have loopholes to drill. The operator uses the Internet, television, telephone, mail order and other methods to sell goods. Consumers have the right to return the goods within seven days from the date of receiving the product, and there is no need to explain the reason;
3, the seller's product problem, you can first recover from the platform. If the provider of the online trading platform cannot provide the real name, address and effective contact information of the seller or service provider, consumers can also ask for compensation from the online trading platform provider.
[Legal basis]
The "Protection Law of the People's Republic of China Consumer Rights"
Article 10 The right to trade, and consumers enjoy the right to fair transactions.
Is when buying goods or receiving services, consumers have the right to obtain fair trading conditions such as quality guarantee, reasonable price, and correct measurement, and have the right to refuse the operator's mandatory trading behavior. Article 11 If the right to compensation is obtained, if consumers are damaged by personal and property due to their personal and property, they shall enjoy the right to obtain compensation in accordance with the law. Article 15 The right to supervise, consumers enjoy the right to supervise goods and services and protect consumers' rights and interests.
The acts of consumer rights to report and sue consumers 'rights and infringement of consumer rights and state organs and their staff in the work of protecting consumer rights and interests, and have the right to criticize and recommend the protection of consumers' rights and interests. Article 23 The responsibility of quality guarantee obligations and defects, operators shall guarantee the quality, performance, use and validity period that the goods or services they should have when they use the goods or receiving services normally; however The product or before accepting the service already knows its flaws, and except that the flaws do not violate the compulsory provisions of the law.
Is that the operators indicate the quality of goods or services in advertising, product descriptions, physical samples or other methods, and the actual quality of the goods or services they provide should be consistent with the quality status of the goods provided.
The motor vehicles, computers, televisions, refrigerators, air conditioners, washing machines and other durable goods or decoration services provided by the operator. For disputes, the operator shall bear the responsibility for proof of flaws.